Legal
Refund Policy
This Refund Policy outlines the basic rules for cancellations, returns, exchanges, and refund processing on orders placed through Shridharini.
1. Order Cancellation
Orders may be cancelled before dispatch confirmation. Once an order has been packed or shipped, cancellation requests may not be accepted.
2. Return Eligibility
Returns or exchanges may be accepted only for eligible products and only when items are unused, undamaged, and returned in their original packaging with all accessories or tags intact.
3. Non-Returnable Items
Certain categories such as cosmetics, customized products, intimate-use products, or sale items may be non-returnable for hygiene, safety, or operational reasons unless the item received is defective or incorrect.
4. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, you should contact support within the stated return window with order details and supporting images so the issue can be reviewed.
5. Refund Processing
Approved refunds are generally processed back to the original payment method within a reasonable number of business days. Refund timing may vary depending on the payment provider or banking partner.
6. Contact for Support
For refund or return assistance, customers should contact the support channels listed on the website and provide the relevant order number and product details for verification.